- Joined
- Apr 23, 2012
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** sharing, Petco data breach **
For all members with a petco account, please call petco customer service Directly asap (877) 738- 6742 to verify ALL your information, including your email, phone number, etc is correct. I recommend changing your password asap.
Today my bank sent an email about a purchase thru petco I could not log into my petco account. I called customer service. They said they could not access my account as my email, phone number not on file. I have been a member for 20+ years. Two hours later, the back office was able to access my account and see the fraudulent order for dog food. The rep told me my name, address, phone number, email was changed! I verified I did not know the name/info now on my account.
Apparently data was compromised and ALL my account info, email, phone number, address was changed and an order placed with my credit card on file shipped to an out of state address.
Petco customer service rep said they have a known issue with an outside source accessing personal accounts. They stated they sent emails but I never received because all my info was already changed. Petco could not even send me an email tonight to change/edit my account. They had to contact the "back office".
They said I was not the only one. Several other accounts compromised by an outside source.
I closed my credit card and petco stopped the shipment of the fraudulent order and will refund . Their fraud department will contact me in 24/48 hours about transferring pals rewards, etc.
** please pass on to family and friends
For all members with a petco account, please call petco customer service Directly asap (877) 738- 6742 to verify ALL your information, including your email, phone number, etc is correct. I recommend changing your password asap.
Today my bank sent an email about a purchase thru petco I could not log into my petco account. I called customer service. They said they could not access my account as my email, phone number not on file. I have been a member for 20+ years. Two hours later, the back office was able to access my account and see the fraudulent order for dog food. The rep told me my name, address, phone number, email was changed! I verified I did not know the name/info now on my account.
Apparently data was compromised and ALL my account info, email, phone number, address was changed and an order placed with my credit card on file shipped to an out of state address.
Petco customer service rep said they have a known issue with an outside source accessing personal accounts. They stated they sent emails but I never received because all my info was already changed. Petco could not even send me an email tonight to change/edit my account. They had to contact the "back office".
They said I was not the only one. Several other accounts compromised by an outside source.
I closed my credit card and petco stopped the shipment of the fraudulent order and will refund . Their fraud department will contact me in 24/48 hours about transferring pals rewards, etc.
** please pass on to family and friends